Down to Detail ("we," "us," "our") is a software-as-a-service product built for independent cleaning businesses. This policy explains what information we collect, how we use it, and the choices you have. Plain English — no dark patterns.
What we collect
- Account info you give us: name, business name, email, phone, address, password (hashed), profile photo, social links.
- Cleaning business data you create: clients, schedule stops, photos, tips, notes, walkthroughs, supply inventory, financial figures you enter (rates, tips).
- Payment metadata: Stripe handles your card directly. We only store the customer ID and subscription status — never the card number, CVV, or full bank info.
- Usage metrics: which AI features you use, how often, plus basic page-view counts for product analytics.
- Optional location: if you enable Auto-SMS on Departure in Settings, your browser shares GPS coordinates with the app to detect when you leave a client's address. Coordinates are processed in memory only — never stored.
- Voice transcripts for walkthrough memos: stored in your account so you can replay/edit them. Sent to Anthropic only for structuring into per-room checklists.
What we don't collect
- Background location (the app cannot track you when closed)
- Browsing history outside our app
- Your phone's contact list, photos library, or microphone except when you explicitly tap record
- Any health, financial-account, or government-ID data
How we use it
- Run the features you signed up for (schedule, SMS, AI, finances)
- Process payments via Stripe
- Send transactional emails (welcome, password reset, trial reminders, receipts)
- Aggregate, anonymized analytics to improve the product
- Reach out to you about your account (rare; we don't spam)
We do not sell your data. We do not share it with advertisers. We do not use client lists or schedule data to train any AI model. Period.
Who sees it
- You — full access to all your data, exportable any time from Settings → Privacy & Security → Export.
- Workspace members you invite — see the same data you do, per the permission toggles you set on the Team page.
- Service providers: Supabase (database hosting), Vercel (web hosting), Stripe (payments), Resend (transactional email), Anthropic (AI inference). Each handles only what's necessary for their function and is contractually bound to confidentiality.
- Nobody else — except where legally required (court order, etc.).
Your rights
- Export: download all your data as JSON anytime (Settings → Privacy & Security).
- Delete: erase your account + every byte we hold (Settings → Privacy & Security). Cannot be undone.
- Correct: edit profile, business details, all client data from inside the app.
- Opt out of marketing: every marketing email has unsubscribe. Transactional emails (receipts, password resets) can't be opted out without closing your account.
Security
- HTTPS for everything in transit. Encrypted at rest in Supabase.
- Passwords stored hashed with industry-standard algorithms — we cannot see or recover your password.
- Per-row security policies (RLS) prevent users from reading each other's data even at the database level.
- Stripe is PCI-DSS Level 1; we never see your card.
No system is unbreakable. We'll notify affected users within 72 hours of confirming a data breach that puts personal data at risk.
Children
Down to Detail is for adults running cleaning businesses. We don't knowingly collect data from anyone under 18. If you believe a child has signed up, email us and we'll delete the account.
Changes
We may update this policy as the product grows. Material changes will be announced via email + an in-app notification. The "Effective" date at the top tracks the current version.
Contact
Questions, concerns, or want to exercise a privacy right? Email downtodetailcompany@gmail.com. We aim to respond within 3 business days.